AM Support Services

one team, one goal... case study for manchester 235. Call Today on 0845 300 6671 info@amsupportservices.com www.amsupportservices.com About the client Spotless service for luxury venues… Manchester 235 was the UK’s first luxury gaming, dining and live music venue, it is part of London Clubs International, and is owned by the Las Vegas based Harrah’s Entertainment Inc. The 48,000 sq.ft venue (4,460 sq.metres) is an around the clock operation with members and guests using its facilities between midday and 6am seven days per week. It is open all year round with the exception of Christmas day. Challenge As a superior entertainment destination boasting contemporary interiors and distinctive restaurants, Manchester 235 attracts members and guests with high expectations for quality surroundings and a premium customer service. The search for a multi-service operator to manage the venue’s soft facility services was a high priority and began during its construction phase, off-plan. It was essential that the successful contractor could deliver the consistently high standards of service demanded by Manchester 235 to maintain its high levels of excellence. Solution We were the successful contractor from an eventual short list of four providers, selected by proving our ability to listen, to be flexible, to clearly understand the diverse challenges of this complex entertainment venue and by presenting a proposal of tailored services with a realistic pricing strategy that impressed the Manchester 235 management team. Led by an AM Support Services site manager, an 18-strong team of full-time and part-time staff operates various shifts throughout open and shut hours, day and night. Services include daily and periodical cleaning of all areas, incorporating window cleaning, carpet and upholstery cleaning, kitchen deep cleaning, and a full and discreet janitorial service. As the relationship evolves we continue to take responsibility and to find more efficient and cost effective ways to solve problems, whilst maintaining the highest of standards. Testimonial Working with AM Support Services gives me peace of mind. It’s one less thing for me to worry about. They have become an integral part of my team and I totally trust their judgement to make the right decisions”. Pamela Martin, House Manager, Manchester 235. www.manchester235.com AM Support Services and Manchester 235 at a glance: Daily and periodical cleans Window cleaning Carpet and upholstery cleaning Kitchen deep cleaning Full and discreet janitorial services Washroom hygiene services Washroom consumables Staff recruitment and management Health and safety management one team, one goal logo “ “